Display SMS Message Status in the Appointment Book

Display the status of SMS messages to patients and their replies in the Appointment Book.

About this task

The Appointment Book can display coloured blocks that show whether SMS reminders were sent to patients about their appointments and their replies.

Procedure

  1. If you have not already registered for SMS messaging, do so now.
    1. Close the Appointment Book.
    2. Open the Appointment Book again.
  2. In the Appointment Book, use the menu at the top right to select the information about SMS messages that you want to display. The options are:
    • Show SMS send & reply status
    • Show SMS send status only
    • Show SMS reply status only
    • Hide SMS send & reply status
    Options for the display of SMS message statuses in the Appointment Book

Results

Coloured blocks next to the patient names show the status of sent SMS messages, for example:
Example of patient appointments in the Appointment Book, with coloured blocks showing whether SMS messages were sent to patients and their replies
Status Description
A message has been sent, but you are not waiting on a reply.
A message has been sent, and you are waiting on a reply.
A message has been sent, and the patient has replied indicating that they have declined the appointment.
The message failed to send.
A message has been sent, and the patient has replied, indicating that they accepted the appointment.
A message has been sent, and the patient has replied, but their reply message is deemed uncertain.