Locate the Affected Vouchers

  1. Locate the Affected Vouchers:
    1. Select Pracsoft > Processing > Online Claiming.
    2. Move all claims to the right of the window except 1 AIR claims.
    3. Click Next step > Prepare.
    4. Check for the error, taking note of the claim number.
  2. Locate the immunisation claim number:
    1. Select View > Immunisations.
    2. Right-click the affected claim, and select Modify Claim
  3. Locate the affected patient:
    1. Locate the patient(s) with invalid vaccine batch or sequence numbers or a missing Medicare card number
    2. Review the preparation messages to locate any anomalies. Re-prepare the claim if required, to obtain this information.
  4. For each affected voucher in the claim:
    1. Highlight the voucher/row with the invalid vaccine batch or missing Medicare card number or sequence number/s by clicking in any cell on the associated row.
    2. Click Delete. Note that deleting this entry only updates its status to 'DELETED' - it does not remove the voucher from the list.
  5. Print the immunisation batch by clicking Print.
  6. Repeat Steps 2-4 for all affected immunisation claims.
  • If the claim contains only patients that were deleted, this will remove the claim from Step 1.
  • If the claim still has valid AIRs, it is now ready to prepare and transmit again.