Writing-off Accounts

An account can be written-off if you believe it will never be paid in full. Written-off accounts will appear in your Written-Off Fees report. You can only write-off unpaid or partially-paid, non-Bulk Bill accounts. If you are hoping to undo the account (because it is in error), don't write it off - reverse it.

If you write-off an account for a patient, and the patient attends the Practice at some time in the future, they will be flagged with a red x in the 'Waiting Room'. You will be able to undo the write-off and receipt the outstanding amount (refer below.) Only write-off an account if you intend to collect the debt eventually, but do not want to keep sending Statements or actively chase the debt. If you want to finalise the account, do not write it off. Adjust the fee down to what you received for this account.

• To Write-off an Account
• To Undo a Write-off