Tyro Error Codes

Code Description Possible Resolutions
6 Overflow. Check your bank account details. The Merchant ID is either:

Greater than 6 characters.

Entered incorrectly.

Missing.
400 Missing or invalid parameters. Receipt as EFTPOS manual, not EFTPOS auto.

Try a restart of Pracsoft and the Tyro terminal.

Check your Tyro terminal screen – it may not be finalised, which puts a block on the machine as it is in use. Hold the Corr (yellow button) down for a few seconds to reboot the terminal.
1002 EFTPOS auto payment could not be processed. You will not receive an option to swipe the card, and nothing will be displayed on the Tyro terminal. Contact Tyro on 1300 966 639.
1015 An error occurred while processing the EFTPOS / Medicare Easyclaim request. Before attempting any resolution, confirm whether the issue exists on one workstation or all.

Go to the server computer

Open Pracsoft

Select Setup > EFTPOS /Medicare Easyclaim > Terminal Configuration

  • If no error appears, follow Resolution 1
  • If an error appears, follow Resolution 2

    Resolution 1

    If the error appears on workstations only, first check that there is network connectivity, and try a restart of the workstations.

    Open HCN Maintenance > Configurations > Live Data and ensure it is looking at the correct instance name (SERVERNAME\ESP).

    Open Start > Run > Cliconfg and add aliases to the ESP Instance.

    Open Regedit HKLM\Software\Health Communication Network\Configuration\01 ensure ESP server is looking at the correct instance. "server name"\ESP

    Resolution 2

    Workstation Specific: Add an alias.

    Select Start > Run.

    Type cliconfg, select OK.

    Ensure TCP/IP is enabled and named pipes.

    Ensure shared memory protocol is ticked.

    Select the alias tab. If there are already aliases there, ensure the server name is correct. If there are no aliases, add one for hcnsql07 and one for ESP.

    All System: Try a restart of the server. Failing that, follow steps below:

    If occurring on all systems including the server, check to see if the ESP instance is running (Services SQL Server ESP).

    If instance is stopped, start the instance.

    Restart Pracsoft.
8000 Business rule failed. Check internal section. Check the practitioner's Provider Number is correct

Check that the Payee Provider Number is correct.

If referral, check the referring practitioner's details.

If you are unsure which provider is causing the error, examine the eftpos.log file. This can be found under MedicalDirector Maintenance - logs. This will give the provider number that is causing the error.
10030 Transaction Declined. Contact Tyro on 1300 966 639.
20010 Server adapter error. Restart the system, including the Tyro terminal (unplug the power connection and re plug it back in).
40010 An error has been raised in the client adapter while retrieving the report. Check with Medicare that the minor id number (HSS) is registered.

Check the name of the store file. It must be hic.psi - any other name will generate this error.

Check the store location. It must have hic.psi on the end of the store location. For example, \\server\PKI may generate the error, but locating and double-clicking on the psi file will change the location to \\server\PKI\hic.psi, and stop the error message.

Check version of Java running (should be 6 update 13).