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Communications
Messenger provides instant messaging between users on your network.
SMS Reminders
Send SMS messages to patients.
Safe SMS Messaging
In Pracsoft and Clinical, doctors and practice staff can protect patient personal information when using text communication by taking a few simple steps.
Obtain and Document Patient Consent
Appointment Reply Text Message
Configure appointment reminder replies.

Communications
Messenger provides instant messaging between users on your network.
- Messenger in Pracsoft
- SMS Reminders
  Send SMS messages to patients.
  - Initialising a New SMS Registration
  - Configuring your proxy to send scheduled SMS messages
  - Checking Your Auto Top-Up Status
  - Checking Your Remaining Credits
  - Safe SMS Messaging
    In Pracsoft and Clinical, doctors and practice staff can protect patient personal information when using text communication by taking a few simple steps.
    - Obtain and Document Patient Consent
      - Appointment Reply Text Message
        Configure appointment reminder replies.
      - Confirm Patients are Not Receiving SMS Messages
        When a user tries to send an SMS for a patient who has opted out of SMS notification, the following message is displayed.
    - Limit Information Contained in Text Messages
    - Follow-up Patients who do not Respond to Recalls
      If your have integrated Pracsoft with Clinical, identify patients who have been recalled, but did not attend the recall appointment.
    - Document Text Messages in the Patient's Medical Record
      Any text messages sent from MedicalDirector for an individual patient are logged in that patient's record.
  - Changing Your SMS Password
  - Practitioner Setup - SMS Messaging
  - Patient Setup - SMS Messaging
  - Sending SMS Messages to Individual/Select Patients
  - Sending SMS Messages to Multiple Patients
  - Sending SMS Messages to Non-Patient Accounts
    Send an SMS message patients who don't have an account.
  - Scheduling SMS Messages
  - SMS Logs
  - SMS Message Status Tracking, and Patient Replies
  - SMS Templates and Reply Behaviour
- Messenger in Maintenance

Appointment Reply Text Message

Configure appointment reminder replies.

Applications:

PracSoft
Clinical

Within the Appointment Book, select SMS > Message Templates > Configure SMS Reply Behaviour.
By default, patients can inform you that they no longer want to receive SMS messages from your practice by texting Stop. To add additional acceptable responses, in the Configure SMS Reply Behaviour window, Opt out > Additional alternate replies field, add alternatives such as S and Unsubscribe.
Within the Appointment Book, select SMS > Message Templates > Configure Templates.
In the Configure SMS Message Templates window, set Request a reply.

The patient can not only confirm the appointment but also remove consent to receiving SMS notifications.

When Pracsoft receives an SMS reply from a patient removing consent for SMS messaging, the patient's record indicates that the patient no longer wants to receive SMS messages.

When Pracsoft receives such a reply, it will automatically flag the patient's record to indicate that they no longer want to receive SMS messages.

If your practice also uses Clinical it will also automatically flag in patient's record.