Patient Replies

Patients can only reply if you have indicated they may. Accepted responses are shown below. Note that these are case-insensitive;

• YES or Y + alternates: The patient means to attend the appointment.
• NO or N + alternates: The patient cannot attend the appointment.
• STOP + alternates: The patient wantes to opt-out of further SMS notifications. Note that this response does not imply the patient's intentions regarding the appointment.

  For information about requesting replies to SMS messages, see Sending SMS Messages to Individual Patients via the Appointment Book.

  For information about creating acceptable alternate reply terms, see Configuring SMS Reply Behaviour.