SMS Templates and Reply Behaviour

Alt + M > M > S (to configure message templates)

Alt + M > M > R (to configure message reply behaviour)

SMS > Message Templates > Configure Templates

SMS > Message Templates > Configure SMS Reply Behaviour

When sending SMS messages via the Appointment Book, you have multiple SMS message templates to base your message on. These basically fall into two categories;

• Practice-wide: Accessible to all Appointment Books, and all practitioners.
• Appointment-Book-Specific: Limited to a specific Appointment Book, accessible to a specific practitioner.

  When sending ad-hoc reminders, you can select any SMS template on which to base your message i.e. there is no connection between the SMS template's Appointment Book/Appointment Book Practitioner and the patients within the currently-selected Appointment Book. See Managing Appointment Books for information about using multiple Appointment Books.

  When sending reminders via the scheduler, however, the Practitioner-to-Appointment-Book relationship is taken into consideration i.e. if an Appointment-Book-Specific template does exist, it will be used for sending the SMS reminders to patients of that Appointment Book's practitioner. If no Appointment-Book-Specific template is found (for a specific Appointment Book practitioner) the practice-wide template is used.