Patient SMS Log

Accessed By



  • located at the bottom of the Patient Details window.

    Features and Benefits

  • Shows all messages sent by the practice for the selected patient, including: ad hoc patient, scheduled reminder, ad hoc reminder.
  • By default, rows are sorted in descending order of date/time sent.
  • Sort data by clicking a column header.
  • You cannot confirm, decline, or delete appointments from this view.
  • View the patient's contact details here (except for new patients).




    		 Click to view a pop-up window of the patient's contact details. Not available to new patients i.e. walk-ins.
    Legend See SMS Message Status - Tracking within the Appointment Book.
    Message Type This column displays one of the following options;

    Ad hoc: the message was sent to a non-patient account

    Patient: the message was sent to a patient via the Waiting Room

    Reminder: the message was sent to a patient via the Appointment Book

    Scheduled Reminders
    Date/Time Sent The date/time on which the SMS message was sent.
    New Patient Indicates whether the patient is a "new" patient i.e. they were entered directly into the Appointment Book before their record was created in Pracsoft.
    Reply Indicates whether a reply has been received. Patients can only reply if you have indicated they may. See SMS Message Status Tracking, and Patient Replies for more information.

    Accepted responses include;

    YES: The patient means to attend the appointment.

    NO: The patient cannot attend the appointment.

    STOP: The patient wantes to opt-out of further SMS notifications. Note that this response does not imply the patient's intentions regarding the appointment.
    Status See SMS Message Status - Tracking within the Appointment Book.
    Status Reason An explanation of the SMS message status.
    Appointment Type The appointment type.
    Practitioner The practitioner the patient is/was to see.
    SMS Sent By The name of the user who sent the SMS message.
    Appointment Created By The name of the user who scheduled the appointment.Appointments created online (i.e. by the patient), are displayed as 'ONLINE'.