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Finance
Manage accounts, fees, claiming, billing and banking in Pracsoft.
Online Claiming
Send Bulk Bill claims to Medicare Australia Online or Department of Veterans' Affairs (DVA) claims.
Medicare Easyclaim
Process Medicare patient claims and Medicare Bulk Billing using Pracsoft.
Easyclaim and Online Claiming with Pracsoft
Before You Begin

Finance
Manage accounts, fees, claiming, billing and banking in Pracsoft.
- Recording Visits
- Online Claiming
  Send Bulk Bill claims to Medicare Australia Online or Department of Veterans' Affairs (DVA) claims.
  - About the Online Claiming Process
  - Batching Bulk Claims for Medicare / Vet Affairs
  - Sending Bulk Claims to Medicare / Vet Affairs
  - Cancelling Claims and Deleting All Visits
  - Deleting Claims (Same-Day Delete)
    Real-time patient claims sent to Medicare Australia can be deleted on the same day that they were sent.
  - DVA Online Claiming Workarounds
  - Medicare Easyclaim
    Process Medicare patient claims and Medicare Bulk Billing using Pracsoft.
    - How Medicare EasyClaim Works
      A summary of the Medicare EasyClaim process in different scenarios.
    - Easyclaim and Online Claiming with Pracsoft
      - Before You Begin
      - Overview of the Online Claiming Process
      - Activate Online Claiming in Pracsoft
      - Setting up Practitioners to use Online Claiming
      - Batching Bulk Claims Using HIC Online
      - Facility IDs
        If you offer bulk billing for services provided at a hospital, Medicare requires you record a Facility ID for each hospital you visit.
      - Sending Claims to Medicare Australia
        Explains end-to-end procedures for sending claims to Medicare Australia online.
      - Editing a Voucher
        Errors in a voucher must be fixed before you can send a batched claim.
      - Resolving Exceptions
      - Displaying the Status of Claims
      - Online Patient Verification (OPV)
        OPV is a system that allows you to check that the patient's Medicare information recorded in Pracsoft matches that as registered with Medicare Australia.
      - Troubleshooting
      - Ancillary Information
      - Exception Reason Codes
    - Medicare Easyclaim Transaction Status
      Describes the various Medicare Easyclaim Transaction states, and how to deal with them, where applicable.
    - Enabling Medicare Easyclaim with EFTPOS
    - Enabling Medicare Easyclaim with TYRO
    - Claiming with Medicare Easyclaim
  - EFTPOS (HICAPS) for Pracsoft
  - Exception Reason Codes - DVA
  - Exception Reason Codes - Medicare
  - Immunisation Claims
  - Integrated EFTPOS - About and Usage
  - Manually Receipting Bulk Payments
  - Nursing Home Claim Workaround for Pracsoft
  - Manual Online Patient Verification (OPV)
    Online Patient Verification is a process whereby, before processing a claim with Online Claiming, the patient can be checked for eligibility to receive Medicare benefits.
  - Online Veteran Verification (OVV)
  - Patient Claims History
  - Printing Claim Details
  - Resetting a Claim's Status
    Reset the status of multiple claims' simultaneously and view the claim audit logs.
  - Resolving Claim Exceptions
    After sending bulk claims to Medicare Online and requesting the associated processing reports,Medicare may return a processing report that contains exceptions.
  - Sending 'Store and Forward' Claims
  - Tips for Sending Patient Claims
    The Practice has the choice of sending the Patient claims immediately or storing them up for later transmission.
  - Medicare Australia and Post Office Boxes in Pracsoft
  - Medicare Card Swiper
  - Integrating Healthcare Identifiers into Electronic Practice Records
- Accounts and Receipts
- Banking
  Short videos about Pracsoft banking and end of financial year reporting.
- Fees
  Pracsoft provides you with a Standard Fee list of over 100 commonly-used items.
- Institutional Payers

Before You Begin

Ensure you have an active Internet connection.
Ensure you have recorded your Practice's Details.
Ensure you have enabled Online Claiming. This is a global setting - once you have enabled it on one Pracsoft computer, everyone using the same Pracsoft database will also have this functionality enabled.
- You may also consider enabling EFTPOS/Medicare Easyclaim if you want to take advantage of these services at your practice. This option should only be enabled if you have already installed an EFTPOS machine. Setup > Global Settings.
Register with Medicare Australia's eBusiness to use Online Claiming. You will need to know your Minor ID or HSS number. This can be found on your MedicalDirector Pracsoft registration details letter.
Apply and receive from HeSA the necessary PKI Certificates and associated Personal Identification codes (PIC Passphrase). Practices can use either:
- Location certificates only, or
- Location certificates plus individual certificates (IKeys/smartcards) for each practitioner. If you use individual certificates, you must also use a location certificate. Furthermore, using an individual certificate requires that you enter your password for any claims you prepare.
Ensure you have installed and setup your Location Certificate and (if desired) individual practitioner PKI Certificate(s).
A mandatory requirement for using Medicare Australia Online is that all patients have their Medicare Card personal reference number recorded in MedicalDirector Pracsoft. Once Medicare Australia Online has been activated, this requirement will be enforced whilst recording any new visits.
If you offer bulk billing for services provided at a hospital, you must record a Facility ID for each hospital you visit.