Status Legend - Tracking SMS Messages from the Appointment Book
The status of sent SMS messages is displayed alongside the patient's appointment within the Appointment Book, an example of which is shown below. Use the table following for reference.
These indicators can be shown or hidden via a drop-down list located at the top right-hand corner of the Appointment Book. Note that this list will not be visible unless you have registered for SMS messaging, and then closed and re-opened the Appointment Book.
| Status | Description |
 |
A message has been sent, but you are not waiting on a reply. See Patient Replies, below. |
 |
A message has been sent, and you are waiting on a reply. See Patient Replies, below. |
 |
A message has been sent, and the patient has replied* indicating that they have declined the appointment. |
 |
The message failed to send. |
 |
A message has been sent, and the patient has replied, indicating that they have accepted the appointment. See Patient Replies, below. |
 |
A message has been sent, and the patient has replied, but their reply message is deemed 'uncertain'.See Patient Replies, below. |