Deleting Claims (Same-Day Delete)

Real-time patient claims sent to Medicare Australia can be deleted on the same day that they were sent.

Before you begin

Same-day deletion can only be used on the same business day the transmission was sent to Medicare Australia during the Medicare Australia supported hours. It cannot be used to delete stored patient claims. Any claim that has been referred to an operator may not be available for immediate same-day deletion.

Any deletion must be authorised by the patient/claimant.

Procedure

To perform a Same-Day Deletion:
  1. Select Processing > Online Patient Claiming > Same Day Delete. The Same Day Delete window appears. This displays patient claims that have been sent to Medicare Australia today.
  2. Select the claim to be deleted by ticking the associated check box.
  3. Indicate a reason for the deletion via the Reason drop-down list.
    Note:
    In cases where a claim has been registered in Pracsoft as having been sent to Medicare Australia, but is not registered by Medicare Australia (perhaps due to transmission problems), select 999 as a reason for deletion.

    Selection of this code will delete the claim in Pracsoft, but not send a message to Medicare Australia. This option should also be chosen if the claim has already been deleted at Medicare Australia (for example, by a request over the phone).

  4. Click Delete.

Results

A request will be sent to Medicare Australia to delete each selected claim.