Send an SMS Message to a Patient from the Waiting Room

You can send a SMS message to a patient from the Waiting Room.

Patients must have a mobile number recorded and must have agreed to be sent SMS messages.
To send an SMS from the Waiting Room:
  1. Either:
    • Select a patient in the Waiting Room to whom you want to send a message and then click Send SMS to Patient.
    • Right-click a patient record from the Waiting Room and select Send SMS To Patient from the menu.
  2. In the Send SMS to Patient window, check the patient's mobile number.
  3. Write a message, either:
    Example Send SMS to Patient window
    • From the Select Template list, select a predefined message to send to this patient.
      Tip:
      If you customise the message and want to update the template with the changes for future messages, click Save changes.
    • Enter your message into the text field.
      Tip:
      Use merge fields to quickly build a message with fields that are replaced with the patient's information when the SMS message is sent. To use the fields:
      • Position your cursor where you want the field.
      • Select an item from the Merge fields list.
      • Click Insert.

      To save this message as a new message template, click Save as Template.

    Press Preview to see how your message looks.

  4. Click Send.
The message is sent to the patient.

To check that a patient was sent an SMS, review the SMS Logs.