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Communications
Messenger provides instant messaging between users on your network.
SMS Reminders
Send SMS messages to patients.
Safe SMS Messaging
In Pracsoft and Clinical, doctors and practice staff can protect patient personal information when using text communication by taking a few simple steps.
Obtain and Document Patient Consent
Confirm Patients are Not Receiving SMS Messages
When a user tries to send an SMS for a patient who has opted out of SMS notification, the following message is displayed.

Communications
Messenger provides instant messaging between users on your network.
- Messenger in Pracsoft
- SMS Reminders
  Send SMS messages to patients.
  - Initialising a New SMS Registration
  - Configuring your proxy to send scheduled SMS messages
  - Checking Your Auto Top-Up Status
  - Checking Your Remaining Credits
  - Safe SMS Messaging
    In Pracsoft and Clinical, doctors and practice staff can protect patient personal information when using text communication by taking a few simple steps.
    - Obtain and Document Patient Consent
      - Appointment Reply Text Message
        Configure appointment reminder replies.
      - Confirm Patients are Not Receiving SMS Messages
        When a user tries to send an SMS for a patient who has opted out of SMS notification, the following message is displayed.
    - Limit Information Contained in Text Messages
    - Follow-up Patients who do not Respond to Recalls
      If your have integrated Pracsoft with Clinical, identify patients who have been recalled, but did not attend the recall appointment.
    - Document Text Messages in the Patient's Medical Record
      Any text messages sent from MedicalDirector for an individual patient are logged in that patient's record.
  - Changing Your SMS Password
  - Practitioner Setup - SMS Messaging
  - Patient Setup - SMS Messaging
  - Sending SMS Messages to Individual Patients
    You can send an SMS directly to a patient from the Waiting Room or Appointment Book.
  - Sending SMS Messages to Multiple Patients
  - Sending SMS Messages to Non-Patient Accounts
    Send an SMS message patients who don't have an account.
  - Scheduling SMS Messages
  - SMS Logs
  - SMS Message Status Tracking, and Patient Replies
  - SMS Templates and Reply Behaviour
- Messenger in Maintenance

Confirm Patients are Not Receiving SMS Messages

When a user tries to send an SMS for a patient who has opted out of SMS notification, the following message is displayed.