Telehealth Appointments

Set up a Telehealth appointment for a patient.

About this task

Telehealth appointments are automatically added to the Waiting Room and marked as Waiting 15 minutes before the appointment time. You can change the appointment type settings if necessary.

Procedure

  1. Schedule an appointment as usual.
  2. Right-click the appointment, then select Type > Telehealth.
  3. In the Send Telehealth details to patient window, in the Contact preference list, select the patient's preferred communication method for appointment notifications, for example, SMS. Enter any other details as necessary, for example, the patient's mobile number.
  4. Click Yes.
  5. In the Welcome window, log in.
    • You will only have to log in once per session in Pracsoft.
    • If this is the first time you have logged in, enter your email address and create a password.
  6. If you chose to send the video link via SMS or email, Pracsoft displays a message when it has sent the Telehealth video link to the patient. Click OK.
  7. If you elected to copy the URL and send it manually, click Copy URL to copy the URL to the clipboard. Send the URL in the appropriate way.
    Tip:
    If necessary, you can copy the URL later from the Appointment Detail window. Right-click the appointment, and select Full Detail. In the Telehealth Consult field, click Copy URL.