Jump to main content
Pracsoft by Telstra Health logo
Knowledge Centre
  • Get Started
  • Appointment Management
  • Patient Management
  • Communications
  • Finance
  • Administration
  • Reports
  • Integrations
  • Support
Index
Feedback
Support
Version 4.3a
Version 4.3a (Current) Version 4.3
  1. Home
  2. Finance

    Manage accounts, fees, claiming, billing and banking in Pracsoft.

  3. Online Claiming

    Send Bulk Bill claims to Medicare Australia Online or Department of Veterans' Affairs (DVA) claims.

  4. Medicare Easyclaim

    Process Medicare patient claims and Medicare Bulk Billing using Pracsoft.

  5. Easyclaim and Online Claiming with Pracsoft

  6. Sending Claims to Medicare Australia

    Explains end-to-end procedures for sending claims to Medicare Australia online.

  • Finance

    Manage accounts, fees, claiming, billing and banking in Pracsoft.

    • Recording Visits

    • Online Claiming

      Send Bulk Bill claims to Medicare Australia Online or Department of Veterans' Affairs (DVA) claims.

      • About the Online Claiming Process

      • Batching Bulk Claims for Medicare / Vet Affairs

      • Sending Bulk Claims to Medicare / Vet Affairs

      • Cancelling Claims and Deleting All Visits

      • Deleting Claims (Same-Day Delete)

        Real-time patient claims sent to Medicare Australia can be deleted on the same day that they were sent.

      • DVA Online Claiming Workarounds

      • Medicare Easyclaim

        Process Medicare patient claims and Medicare Bulk Billing using Pracsoft.

        • How Medicare EasyClaim Works

          A summary of the Medicare EasyClaim process in different scenarios.

        • Easyclaim and Online Claiming with Pracsoft

          • Before You Begin

          • Overview of the Online Claiming Process

          • Activate Online Claiming in Pracsoft

          • Setting up Practitioners to use Online Claiming

          • Batching Bulk Claims Using HIC Online

          • Facility IDs

            If you offer bulk billing for services provided at a hospital, Medicare requires you record a Facility ID for each hospital you visit.

          • Sending Claims to Medicare Australia

            Explains end-to-end procedures for sending claims to Medicare Australia online.

            • Step 1: Selecting Claims

            • Step 2: Preparing Claim Data for Transmission

            • Step 3: Print Claim Reports

              You can print claim reports which provide a summary of each claim, the total number of vouchers, total amount claimed, and so on.

            • Step 4: Transmitting Claims

            • Step 5: Requesting Online Claiming Reports

          • Editing a Voucher

            Errors in a voucher must be fixed before you can send a batched claim.

          • Resolving Exceptions

          • Displaying the Status of Claims

          • Online Patient Verification (OPV)

            OPV is a system that allows you to check that the patient's Medicare information recorded in Pracsoft matches that as registered with Medicare Australia.

          • Troubleshooting

          • Ancillary Information

          • Exception Reason Codes

        • Medicare Easyclaim Transaction Status

          Describes the various Medicare Easyclaim Transaction states, and how to deal with them, where applicable.

        • Enabling Medicare Easyclaim with EFTPOS

        • Enabling Medicare Easyclaim with TYRO

        • Claiming with Medicare Easyclaim

      • EFTPOS (HICAPS) for Pracsoft

      • Exception Reason Codes - DVA

      • Exception Reason Codes - Medicare

      • Immunisation Claims

      • Integrated EFTPOS - About and Usage

      • Manually Receipting Bulk Payments

      • Nursing Home Claim Workaround for Pracsoft

      • Manual Online Patient Verification (OPV)

        Online Patient Verification is a process whereby, before processing a claim with Online Claiming, the patient can be checked for eligibility to receive Medicare benefits.

      • Online Veteran Verification (OVV)

      • Patient Claims History

      • Printing Claim Details

      • Resetting a Claim's Status

        Reset the status of multiple claims' simultaneously and view the claim audit logs.

      • Resolving Claim Exceptions

        After sending bulk claims to Medicare Online and requesting the associated processing reports,Medicare may return a processing report that contains exceptions.

      • Sending 'Store and Forward' Claims

      • Tips for Sending Patient Claims

        The Practice has the choice of sending the Patient claims immediately or storing them up for later transmission.

      • Medicare Australia and Post Office Boxes in Pracsoft

      • Medicare Card Swiper

      • Integrating Healthcare Identifiers into Electronic Practice Records

    • Accounts and Receipts

    • Banking

      Short videos about Pracsoft banking and end of financial year reporting.

    • Fees

      Pracsoft provides you with a Standard Fee list of over 100 commonly used items.

    • Institutional Payers

Sending Claims to Medicare Australia

Explains end-to-end procedures for sending claims to Medicare Australia online.

There are 5 steps to sending claims to Medicare Australia Online, all of which are explained below:
  1. Selecting Claims
  2. Preparing Claim Data for Transmission
  3. Print Claim Reports
  4. Transmitting Claims
  5. Requesting Online Claiming Reports
  • Step 1: Selecting Claims
  • Step 2: Preparing Claim Data for Transmission
  • Step 3: Print Claim Reports
    You can print claim reports which provide a summary of each claim, the total number of vouchers, total amount claimed, and so on.
  • Step 4: Transmitting Claims
  • Step 5: Requesting Online Claiming Reports
© 2025 Telstra Health